When a customer places an order in your webshop, GOGETTERS takes over most of the work: we receive the order, forward it to the right supplier, and report the shipment back to your shop. This article walks you through the full journey of an order and explains what you see on the Orders page along the way.
The order journey at a glance
Your customer places an order in your webshop and pays you your retail price.
Your shop notifies GOGETTERS automatically. You do not have to forward anything yourself. If the order contains products from more than one supplier, we split it into a separate order per supplier.
GOGETTERS sends the order to the supplier. How this happens depends on your setup:
For integrated suppliers with Auto order enabled, the order is submitted automatically. See Automatic order processing.
For one-click suppliers, the order is created at the supplier and waits for your payment (Awaiting Payment), or is paid automatically from your prepaid balance if you use one. See Pay suppliers per order (one-click). See Prepaid balance.
The supplier picks, packs and ships the order directly to your customer.
Track & trace comes back automatically. As soon as the supplier fulfils the order, the tracking number is sent to your shop and the order is set to fulfilled there. See Track & trace.
Where to find your orders
Open the GOGETTERS app and click Orders in the navigation.
You will see a table with the columns Order #, Date / Time, Supplier, Supplier Order #, Track & Trace and Order Status.
Use the filters at the top (Order ID, Supplier and Error category) and click Filter to narrow down the list.
Click Show alternative order ID if you want to search by your platform's internal order ID instead of the order name from your shop. Click Show my order ID to switch back.
This works the same in the GOGETTERS portal for non-Shopify platforms; the Orders page there shows the same columns and actions.
Statuses you may see
Order sent successful - the order was submitted to the supplier. The supplier's own order number appears in the Supplier Order # column.
Awaiting Payment with a Click here to pay button - a one-click order that is waiting for your payment to the supplier. See Pay suppliers per order (one-click).
Paid - a one-click order that has been paid and is being processed by the supplier.
No auto order - automatic ordering is switched off for this supplier, so you need to place the order with the supplier yourself. See Automatic order processing.
error with a re-submit link - the order could not be processed automatically. See Order errors and how to fix them.
cancelled by supplier - the supplier cancelled the order. See Cancel an order or fulfilment.
Related articles
Automatic order processing. See Automatic order processing.
Pay suppliers per order (one-click). See Pay suppliers per order (one-click).
Prepaid balance See Prepaid balance.
Track & trace See Track & trace.
Order errors and how to fix them. See Order errors and how to fix them.
Cancel an order or fulfilment. See Cancel an order or fulfilment.
Still have questions about an order? Contact our support and include the order number. See Contact support.