Introduction
Once your products are in your store, GOGETTERS keeps them up to date automatically. This article explains what is synchronised, in which order, and which parts you control yourself.
The two steps of every sync
Synchronisation always happens in two steps:
Supplier → GOGETTERS. We read the supplier's product feed and update our own product database: stock levels, B2B (purchase) prices, SRPs and product status (for example "discontinued").
GOGETTERS → your store. We compare our database with what is in your store and push the changes to Shopify, WooCommerce, Prestashop or CCVShop.
Because of these two steps there can be a short delay between a change at the supplier and the change appearing in your store.
What is updated automatically
Stock: always. Stock updates run at a regular interval for every active supplier connection. Before we send a stock level to your store, your inventory rules are applied - minimum inventory level, maximum visible stock, and so on. See Control how stock shows in your store.
Prices: only if Auto update pricing is enabled for the supplier. We then recalculate your selling prices with your margin settings and overwrite the prices in your store. See Automatic price updates.
Discontinued products: products that disappear from the supplier's feed can be removed from your store automatically after a number of days you choose (Delete after days on the supplier settings page). See Control how stock shows in your store.
New products: optionally, new supplier products from your selected categories can be imported automatically (the Automatically import products setting, available on plans with advanced features).
How often does it run?
Stock updates run on a fixed schedule per supplier connection, typically ranging from every hour up to once per day. The exact interval depends on the supplier (how often their feed refreshes) and is managed by GOGETTERS. Price updates run on their own regular schedule as well.
An update for a very large catalogue can take a while to reach every product; updates for the same connection never run twice at the same time, so a busy hour can shift the next run slightly.
What can pause the sync?
Subscription issues: updates for paid suppliers require an active subscription; with a long-overdue invoice, updates are paused.
Wrong supplier credentials: if your login details at the supplier no longer work, imports, inventory updates and orders might not work. You can update your credentials on the supplier settings page.
Repeated store connection failures: if your store cannot be reached repeatedly, updates are paused until the connection works again.
Platform notes
Shopify: stock is updated per location. Make sure the GOGETTERS supplier location is added to your shipping profile, otherwise products can show as sold out even though they are in stock. See Control how stock shows in your store.
Prestashop: freshly imported products may initially display as "stock 0". Within an hour the stock status is updated to the correct value, provided the plugin settings are configured correctly.
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